Complaint Cell

Brand Promise

Service First: For us Service First is not an abstraction, we do mean it. It holds a prime and central focus in our operation. We believe; discharge of quick and quality service is the hallmark of banking standard.

Please inform us in case of any kind of abnormalities

We are committed to give the best service to customers. In spite of trying our best there are so many situations where it is creating confusion and problem feeling amongst you. In most of the cases we are not actually aware of your experiences with the bank. We promise if you share it with us, we will try to protect your interest within our best possible time. So, we are urging you to give us the opportunity to deliver you service with excellence.

Easy accessibility Customer will have a very easy accessibility for us in case of any kind of failing to meet expectations. Please let us know through any of the means:

Or

Service Quality Department The Premier Bank Limited Head Office Iqbal Centre (Level-07) 42, Kamal Ataturk Avenue, Banani Dhaka-1213, Bangladesh In case of writing to us please write your issues elaborately with mentioning your account number, contact number and email address so that we can reach you. Our Service Quality team will try their best to investigate and give the reasonable outcome.

Complaint Cell: (Head office)

Serial

Name

Designation

Functional Designation

Contact No.

1st

 Mr. Md. Naquibul Islam SEVP & Head of Operations Division Head Phone: +88 02 222274844-08, Ext-231 (working hour)
Email: naquib.islam@premierbankltd.com

2nd

 Mr. Shibly Sadeque EVP & Head of International Division Deputy Head Phone: +88 02 222274844-08, Ext-180(working hour)
Email: shibly@premierbankltd.com

3th

 Mr. Abu Md. Sabbir Hassan Chowdhury EVP & CITO, IT Division Member Phone: +88 02 222274844-08, Ext-311(working hour)
Email: sabbir.hassan@premierbankltd.com

4rd

 Mr. Md. Abdul Baten Chowdhury SVP, Head of CRM-SME/Agri/SP Member Phone: +88 02 222274844-08, Ext-277(working hour)
Email: abdul.baten@premierbankltd.com

5th

 Mr. Md. Mostafa Kamal SEO & Head of Service Quality Department Member Phone: +88 02 222274844-08, Ext-439 (working hour)
Email: customer.service@premierbankltd.com

6th

 Ms. Towhida Islam Shila SEO, Service Quality Department Member Phone: +88 02 222274844-08, Ext-439 (working hour)
Email: customer.service@premierbankltd.com