Complaint Cell under quick links

Complaint Cell

Brand Promise

Service First: For us Service First is not an abstraction, we do mean it. It holds a prime and central focus in our operation. We believe; discharge of quick and quality service is the hallmark of banking standard.

Please inform us in case of any kind of abnormalities

We are committed to give the best service to customers. In spite of trying our best there are so many situations where it is creating confusion and problem feeling amongst you. In most of the cases we are not actually aware of your experiences with the bank. We promise if you share it with us, we will try to protect your interest within our best possible time. So, we are urging you to give us the opportunity to deliver you service with excellence.

Easy accessibility

Customer will have a very easy accessibility for us in case of any kind of failing to meet expectations. Please let us know through any of the means:

Or

Service Quality Department

The Premier Bank Limited

Head Office

Iqbal Centre (Level-15)

42, Kamal Ataturk Avenue, Banani

Dhaka-1213, Bangladesh

In case of writing to us please write your issues elaborately with mentioning your account number, contact number and email address so that we can reach you. Our Service Quality team will try their best to investigate and give the reasonable outcome.

Complaint Cell: (Head office)

Serial

Name

Designation

Contact No.

1.

Mr. Khondker Fazle Rashid CEO & Managing Director Phone: 02- 9820803(working hour),
Fax: 02-9820833
Email: md@premierbankltd.com

2.

Mr. Md. Mahbubul Alam Tayiab SEVP, Head of Internal Control and Compliance Division Phone: 02- 9820844-8, Ext-104(working hour)
Fax: 02-9820849
Email: tayiab@premierbankltd.com

3.

Mr. Shahnawaj Chowdhury EVP, Head of Operations Phone: 02-9820844-8,Ext-715(working hour)
Fax: 02-9820849
Email: customer.service@premierbankltd.com

4.

Mr. Javed Husain FVP, Head of Service Quality Phone: 02-9820844-8,Ext-438(working hour)
Fax: 02-9820849
Email: customer.service@premierbankltd.com

Complaint Cell: (Zonal office)

Serial

Name

Designation

Contact No.

1.

Mr. Syed Nurul Kabir SEVP, Manager, Agrabad Branch Phone: 031-717204,031-2512362,Ext-101(working hour)
Email: nurul.kabir@premierbankltd.com

2.

Mr. Tridib Kumar Barua FVP & Manager, Pahartoli Branch Phone: 031-2772516, Ext-101 (working hour)
Email: tridib.kumar@premierbankltd.com