Complaint Cell under quick links

Complaint Cell

Brand Promise

Service First: For us Service First is not an abstraction, we do mean it. It holds a prime and central focus in our operation. We believe; discharge of quick and quality service is the hallmark of banking standard.

Please inform us in case of any kind of abnormalities

We are committed to give the best service to customers. In spite of trying our best there are so many situations where it is creating confusion and problem feeling amongst you. In most of the cases we are not actually aware of your experiences with the bank. We promise if you share it with us, we will try to protect your interest within our best possible time. So, we are urging you to give us the opportunity to deliver you service with excellence.

Easy accessibility

Customer will have a very easy accessibility for us in case of any kind of failing to meet expectations. Please let us know through any of the means:


Service Quality Department
The Premier Bank Limited
Head Office
Iqbal Centre (Level-15)
42, Kamal Ataturk Avenue, Banani
Dhaka-1213, Bangladesh

In case of writing to us please write your issues elaborately with mentioning your account number, contact number and email address so that we can reach you. Our Service Quality team will try their best to investigate and give the reasonable outcome.

Complaint Cell: (Head office)




Contact No.


Mr. Zakir Hossain Zitu Executive Officer & Head of Customer Care Centre Phone: 9820844-8, Ext-702 (Working Hour)
Fax: 02-9820849


Mr. Md. Mostafa Kamal Executive Officer & Head of Service Quality Department (Acting) Phone: 9820844-8, Ext-439 (Working Hour)
Fax: 02-9820849 ; Mobile: 01911-759192


Mr. Md. Mahbubul Alam Tayiab SEVP, Head of Internal Control and Compliance Division Phone: 9820844-8, Ext-104 (Working Hour)
Fax: 02-9820849


Mr. Sami Karim DMD & Chief Operating Officer & CAMLCO Operation Division Phone: 9820844-8, Ext-880 (Working Hour)
Fax: 02-9820849


Mr. M. Reazul Karim Managing Director & CEO Phone: 9820844-8, Ext-109 (Working Hour)
Fax: 9820833